Shipping & Returns
Shipping Policy
We process and ship orders during regular business hours, Monday through Friday (excluding holidays). Orders are typically processed within 1–3 business days.
Delivery times may vary depending on the shipping method and destination.
Shipping fees, if applicable, will be calculated at checkout and are non-refundable once the order has shipped. You will receive a confirmation email with tracking information once your order has been dispatched.
We are not responsible for delays caused by the carrier, incorrect shipping addresses, or customs processing (for international orders). Customers are responsible for any applicable duties or taxes.
If your package is lost or arrives damaged, please contact the shipping carrier to file a claim. We recommend keeping all packaging materials and tracking information for reference.
If you have any questions about your shipment, please reach out through the contact information provided on our website.
Return & Exchange Policy
Returns
Returns are accepted within a specified period from the date of delivery. Items must be unused, in their original condition, and in the original packaging to be eligible for a return. Proof of purchase is required.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a reasonable timeframe. Shipping costs are non-refundable.
Exchanges
Exchanges are allowed for items that are defective, damaged, or incorrect. To request an exchange, please provide details and proof of the issue. Items sent back without a prior exchange request may not be accepted.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
-
Perishable goods
-
Personal care items
-
Downloadable or digital products
-
Gift cards
Process
To initiate a return or exchange, please use the contact information provided on our website. You may be responsible for return shipping costs unless the item was received in error or is defective.
We reserve the right to refuse returns that do not meet the policy conditions.